SAP Service & Support Consultant: MCC Production Support Job in Walldorf/St. Leon-Rot, Germany
Requisition ID: 133519
Work Area: Customer Service and Support
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP’s vision is to help the world run better and improve people’s lives.
As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’ll be able to get more out of your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
Now it’s your turn to take the next step and help make the world Run Simple.
PURPOSE AND OBJECTIVES
Digital Business Services drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end. We offer comprehensive services for every aspect of customers' software implementation or upgrade and operations, including continuous improvement, quality management, problem resolution, and knowledge transfer.
The strength of our Centers of Expertise, as part of Digital Business Services, is to have strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan. All services are provided through an efficient network that offers online access to our knowledge databases, best practices, and sophisticated tools such as the SAP Solution Manager.
In the role of a Support Consultant, you will work in the Center of Expertise (CoE) / MCC Production Support team with focus of cloud solutions.
EXPECTIONS AND TASKS
Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans
Management of technical and / or functional E2E analysis within SAP’s SFSF/HANA/HEC product portfolio including root cause analysis and close collaboration with Engineering and Operations (e.g. on cross-issue management)
Tracking and monitoring of the technical resolution together with stakeholders
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Degree in Information Technology, Mathematics, Physics, Technical Engineering or Business Administration with strong focus on IT
At least one strong programming skills / Strong RDBMS
Excellent customer focus, teamwork and communication skills (oral/written)
Must have high standard of presentation skills
Hands on experience of SAP SFSF portfolio or HANA or Hana Enterprise Cloud Operations (SAP BASIS Administration) with a focus on technical expertise.
Knowledge of Hybrid Cloud Integration & Process Integration and Splunk, Zabbix,Nagios, Pingdom etc is a plus.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at Careers.Germany@sap.com . Requests for reasonable accommodation will be considered on a case-by-case basis.