SAP Product Expert for S/4HANA Cloud Marketing - Customer Office Job in Walldorf/St. Leon-Rot, Germany

Requisition ID: 131361

Work Area: Software-Design and Development

Location: Walldorf/St. Leon-Rot

Expected Travel: 0 - 40%

Career Status: Professional

Employment Type: Regular Full Time


SAP’s vision is to help the world run better and improve people’s lives.

As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’ll be able to get more out of your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Now it’s your turn to take the next step and help make the world Run Simple.


The line-of-business Customer Engagement & Commerce (CEC) drives solutions intended to help businesses moving beyond traditional customer relationship management (CRM) and engaging their customers anytime, anywhere, and on any device. Within CEC, “S/4HANA Marketing Cloud” aka “SAP Hybris Marketing” plays a dominant role and is seen as a major growth opportunity. Our mission is to deliver the world‘s leading Marketing Suite, enabling marketers to engage throughout the whole customer journey in all channels.


You will become part of our “Customer Office Team” within the Hybris Marketing Development organization. The “Customer Office” supports all go-to-market activities for “S/4HANA Marketing Cloud” (in close cooperation with Solution Management). Due to our close involvement in the latest developments we can provide “expert services” when deep product and/or roadmap knowledge is needed, e.g. during Sales Cycle, Partner Enablement or Co Innovation Sessions with customer.

The services, the small team provides, include support during customer deals and implementation projects; enablement of field (presales, sales, consulting) and Partner as well as Rollin of requirements and new trends from the market and existing customer.

You strengthen our team and take over various tasks :

  • Support during Sales Cycles and in Implementation Projects

e.g. Customer Demos, Proof of Concepts, Consulting

  • Presales, Sales, Consulting and Partner Enablement

e.g. Trainings, Community of Best Practice, RKT (Ramp Up/Early Knowledge Transfer), Collaterals

  • Communication

e.g. Product Update Newsletter, Blogs (e.g. in P&I Jam Group), SCN

  • Customer Feedback Process

e.g. Collect, rate and consolidate requirements from various customer implementation projects

  • Set up of scaling and up-to-date Demo landscape - together with CEC Solution Experience Team

  • Further important activities: Co-Innovation with Customer, DT-Workshops with Prospects,

Management of Development Angel and Sponsor, Customer Reporting …


  • Master’s degree in business administration, science or comparable qualification

  • Ability to structure and process complex, topic-spanning work loads

  • Experienced in customer facing activities and excellent presentation skills

  • Bring people together, motivate, lead w/o formal authority

  • Strong problem-solving and analytical skills

  • Sound knowledge of Marketing processes.

  • Very good in setting priorities and dealing with critical situations

  • Good communication skills in German and English. Constructive and open style of communication


  • At least 5 years of professional experience in development, product/solution management and/or similar positions

  • Experienced in customer facing activities

  • Knowledge of SAP organization, culture, and strategic priorities


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at . Requests for reasonable accommodation will be considered on a case-by-case basis.

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