SAP Intern (f/m): Maintenance Go-To-Market Operations Job in Walldorf/St. Leon-Rot, Germany

Requisition ID: 132542

Work Area: Customer Service and Support

Location: Walldorf/St. Leon-Rot

Expected Travel: 0%

Career Status: Student

Employment Type: Limited Full Time

COMPANY DESCRIPTION

SAP’s vision is to help the world run better and improve people’s lives.

As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’ll be able to get more out of your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Now it’s your turn to take the next step and help make the world Run Simple.

PURPOSE AND OBJECTIVES

The Maintenance Go-To-Market (M-GTM) mission is to enable our customers to run better by maximizing the value and innovation they derive from our support portfolio, while protecting and enhancing SAP’s maintenance business.

EXPECTATIONS AND TASKS

  • Create regular monitoring of customers at risk to terminate maintenance contracts with SAP. Analyze trends, to proactively define counter measures to mitigate risk.

  • Leverage Business Intelligence assets (newly deployed dashboards) to drive continued optimization of transparency, cross all Regions and Market Units within MGTM.

  • Support operational execution of MGTM related processes (e.g. block of support, extension policy) in interaction with colleagues from other SAP countries.

  • Ensure data quality and support improvement and implementation of respective data quality steps in SAP’s Customer Relationship Management (CRM) system.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Student (f/m) of a university or a university of applied sciences

  • Profound knowledge of MS Office, especially Microsoft Excel and PowerPoint

  • Very good command of written and spoken German and English

  • High level of initiative and operational readiness

  • Soft skills: communication and intercultural skills, independent work style

  • Excellent communication and teamwork skills

  • Start as soon as possible

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs/ programming languages.

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SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at Careers.Germany@sap.com . Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection