Agilent Technologies, Inc. Product Support Engineer - Liquid Chromatography (m/f) in Waldbronn, Germany


Agilent Technologies – we stand for high-tech and laboratory expertise around the world. As a worldwide company based in Santa Clara (California/USA), in the heart of Silicon Valley, we offer instruments, software, services and supplies for the entire workflow in the analytical laboratory. Our solutions and products are used among other things for the development of new drugs, for food testing, in cancer research and in doping control. We inspire discoveries that advance the quality of life. At our German headquarters in Waldbronn we develop, produce and market leading comprehensive analytic solutions. Along with our sales offices in Munich, Frankfurt, Hamburg and Ratingen, there is a staff of about 1,000 in Germany.

The Liquid Phase Separation Business is located in Waldbronn. It hosts the R&D;, manufacturing, marketing, quality assurance and technical support for liquid chromatography and electrophoresis products as well as associated control and application software.

To strengthen our team, we are looking for a Product Support Engineer - Liquid Chromatography (m/f) for our cross-functional and international team.

Your responsibilities:

  • Ensure the quality, usability and supportability of liquid chromatography instruments, parts and accessories through the entire lifecycle, from product development until the end of support

  • Collaborate with Remote Support Specialists and Field Service Engineers to resolve complex technical problems in order to ensure customer satisfaction

  • Develop and deliver technical training for the Agilent Service Organization and Support Channel Partners

  • Continuously collect feedback about the liquid chromatography systems, parts and instrument consumables in order to drive enhancements

  • Create service and user documentation for assigned liquid chromatography products


Your qualifications:

  • Bachelor’s Degree or Diploma in a relevant engineering or scientific discipline, such as Chemical Engineering, Analytical Chemistry, Biochemistry, Physics

  • Preferably an advanced degree in an engineering or scientific discipline

  • A minimum of 4 years of experience in development, operation or support of chromatography instruments

  • In-depth understanding and troubleshooting experience of complex analytical systems

  • Preferably experience in support of Agilent HPLC modules and systems

  • Solid English communication skills and preferably German language skills

  • The ability to explain complex technical matters to a non-expert audience

  • Teamwork across various business functions and cultures

We offer:

  • Company pension scheme

  • Work-Life-Balance programs

  • Career development opportunities

Date Posted: 02/Dec/16

Requisition: 2068880

Job Title: Product Support Engineer - Liquid Chromatography (m/f)

Company: Agilent

Business: Life Sciences and Applied Markets Group

Job Category: Marketing

Job Sub-Category: Technical Marketing

Region: Europe

Country or Area: Germany

State/Province: Baden Württemberg

Town/City: Waldbronn

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: Yes, 10% of the Time

Duration (Temp Positions Only): Not applicable