Edwards Lifesciences Technical Service Administrator in Germany

Role Purpose:

  • The Technical Service Administrator (TSA) for Edwards Critical Care is the interface between the local field and the European technical service organization of Edwards. The TSA organizes all administrative tasks around the repair and recurrent testing of instruments, service contract management, and the coordination of local service providers.

Major Job Functions:

Manage service calls in JDE. This includes

  • opening the call

  • coordination of associated shipments

  • ensuring completeness of call information

  • invoicing customers for repair/maintenance services provided

Coordinate local service providers (if present). This includes

  • act as main point of contact for the local external service provider

  • coordinate shipment of equipment to and from service provider

  • commission local service provider to carry out services on Edwards devices

  • monitor training and certification status of service provider’s technicians

  • provide updated procedures to service provider’s technicians so they can aknowledge read and review training

Update of the installed base of capital equipment in JDE. This includes the manual correction of equipment status and address information according to the information provided by the sales organization.

Manage service contracts and rental agreements. This includes

  • creating and updating the record of such agreements

  • invoicing to customers when payments are due

  • contacting customers to coordinate recurrent testing covered by contracts

Coordinating the distribution of special tools and equipment (like upgrade materials and operator manuals) to the local sales organization

Qualifications:

Required Education/Skills/Experience:

  • Commercial education in office administration, warehouse administration, technical support or similar

  • Minimum of 3 years experience in a multinational organization

  • Good knowledge of MS Office applications and general computer literacy.

  • Readiness to understand and follow complex workflows in a technical ERP system like JD Edwards

  • Experienced in terms of following compliance guidelines

  • Very good English and German skills in speaking and writing

  • Excellent organizational skills

  • Able to manage multiple projects

  • Demonstrate time management and prioritization skills

  • Must be self-motivated, goal-oriented with high level of energy

  • Ability to work in a multicultural environment

  • Detail-oriented, rigorous

About Edwards

About Edwards

Edwards Lifesciences is the global leader in the science of heart valves and hemodynamic monitoring. Driven by a passion to help patients, the company partners with clinicians to develop innovative technologies in the areas of structural heart disease and critical care monitoring that enable them to save and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs about 8,200 individuals worldwide. For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life. Edwards is an Equal Opportunity/Affirmative Action employer including Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Title: Technical Service Administrator Location: Europe, Middle East, Africa, Canada (EMEAC)-Germany Job Number: 009371