Brocade Communications Systems, Inc. Delivery Consultant - SAN in Germany

  • Responsible for delivery of Brocade professional services SAN projects

  • Provide Brocade Network consultative professional services

  • Provide regular status reporting on projects and/or residencies

  • Develop professional and technical skills in support of business initiatives

  • Provide pre-sales technical support of developing business

  • Provide account guidance/intelligence to Services Management team in support of account initiatives

  • Responsible for delivery of professional services projects for core practice

  • Core practice to include SAN

  • Must be capable of lifting up to 50 lbs

  • Provide technical architecture and coordination with project management team

  • Identify pre-requisites for successful delivery and assist with technical project planning

  • Deliver project efficiently and to the items called out in the deliverables portion of the SOW

  • Identify for escalation any items that would be deemed out-of-scope

  • Complete end of project documentation and perform Transfer of Information (TOI) with customers

  • When residency based:

  • Provisions networks based on standardized procedures as outlined by best practice documentation.

  • Provide proactive recommendations to the customer for improving operations and/or effective use of network and/or storage solutions to help maximize their satisfaction with our partner

  • Actively contribute to the configuration, layout and performance tuning of network infrastructure

  • Participate in the execution of the business continuance and disaster recovery plans as agreed upon by our partner and the customer

  • Participates in the design and operational execution of the customer's network disaster recovery process as required

  • Represents partner’s in a professional manner to customers, partner management and partner personnel at all times

  • Assist and train both customers and less experienced co-workers as needed

  • Perform necessary network infrastructure maintenance, as required

  • Performs other duties as required

  • Provide regular status reporting on projects and/or residencies

  • Identify items of success and/or concern in accounts for potential escalation, especially items that fall out-of-scope

  • Identify impact and additional level of effort for potential out-of-scope items

  • Identify potential opportunities for new services or hardware sales

  • Develop professional and technical skills in support of business initiatives

  • Pursue technical training paths and industry certification in order to enhance delivery capabilities and resource marketability

  • Identify technical gaps in order to pursue further development

  • Keep abreast of developing technologies within identified products and markets

  • Provide pre-sales technical support of developing business initiatives

  • Serve as SME, where necessary, in order to assist in project scoping

  • Serve as SME, where necessary, in order to assist in services sale closure

Adhere to Brocade Core Competencies

  • Customer Focus: Develops relationships with internal and external customers that contribute to enhanced business performance.

  • Business & Financial Acumen: Understands and applies sound business principles and know-ledge to positively impact business performance.

  • Drive for Results: Takes responsibility and accountability for delivering results that meet or exceed personal and company goals.

  • Planning & Organizing: Proactively coordinates work activities for self and others, as appropriate, to get things done.

  • Straight Talk/Communication: Clearly communicates in a straight-forward, honest, and timely manner to keep others informed about things that affect them.

  • Teamwork: Works cooperatively with others as a teammate to achieve results, build morale, and celebrate the successes of others.

  • People Development: Engages self and others in development opportunities to enhance contributions to personal and company growth.

  • Organizational Agility: Understands Brocade‘s structure and systems, and leverages opportunities to contribute to meeting company objectives.

Education & Experience

Education level: BA/BS technical degree or equivalent experience

Work Experience:

5 years of experience (>8 years for Senior Consultant) in identified key technologies either as an operations or delivery consultant

2 years of consulting experience (>4 years for Senior Consultant)


Possess an advanced Brocade certification specific to the technology track of core practice. (Sr. must obtain Brocade Distinguished Architect)

Possess TSIA certification in customer handling skills

Key competencies:

Customer focus, Drive for results, Planning and organizing, Straight talk/communication, Teamwork and Organizational agility

Technical skills & Knowledge:

Expert technical understanding of delivered products and complementary technologies to include technical skill and knowledge in identified key technologies

Other Abilities required:

Exceptional customer facing skills and a demonstrated ability to think on their feet

Work Schedule: To be determined based upon customer and/or partner need

Travel: Travel as necessary to necessary to customer and/or partner locations (up to 100%)

Job Metrics

  • Individual utilization metrics

  • Industry certification achievement(s)

  • Customer satisfaction surveys

Reporting metrics: Timesheets, Expense Reports, Status Reports

Title: Delivery Consultant - SAN

Location: Europe, Middle East and Africa-Germany

Requisition ID: 160824