Amazon.com Customer Service Support Engineer (m/f) in Regensburg, Germany

Amazon Customer Service is looking for a talented Support Engineer to join the European Customer Service team. The successful candidate will be responsible for troubleshooting technical issues escalated by Customer Service Associates which impact on multiple Amazon customers, for quantifying the scale of the issue, addressing symptoms, identifying the root cause and for following through to ensure root cause elimination.

This is an interim position for a planned period of 8-months and the role can be located in Customer Service Site Regensburg

As a Support Engineer on the CS team you will be responsible for ensuring that trouble tickets are handled in a timely manner in accordance with agreed service levels. The successful candidate will also have the opportunity to work on new initiatives which impact positiviely on Amazon's customers and Customer Service Associates.

Responsibilities:

  • Communicating to technical and non-technical audiences

  • Problem solving

  • Investigating and quantifying the impact of an issue

  • Engaging other teams as appropriate

  • Delivering to agreed service levels

  • Prioritizing and keeping multiple time-sensitive tasks on track

  • Excellent knowledge of SQL

  • Working knowledge of scripting languages such as Perl, Unix shells and regular expressions

  • Experience with Linux operating systems

  • Knowledge of databases like Oracle, MySQL

  • Knowledge of web-based technologies including HTML5, Javascript

  • An eye for detail

  • Fluent English skills (German, French, Italian or Spanish would be a benefit).

  • Ability to work in a fast paced environment

  • Bachelor's degree or equivalent experience in CS or related technical field

  • Application development experience

  • Understanding of web and networking technologies

  • Understanding of system monitoring and metrics

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Sounds interesting? We look forward to your application. Please apply online (in English language) and upload your CV and a letter of motivation in one document (max. 5 MB).

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

AMZR Req ID: 465897