J&J Family of Companies Professional Relations and Operations Associate EMEA (m/f) in Norderstedt, Germany
Johnson & Johnson Medical Companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopaedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices business in the world, Johnson & Johnson Medical Devices is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.
The EMEA Customer Experience and Event Team was created to deliver beyond the gold standard, compliant, experiential education journeys. We strive to deliver customer centric process excellence and experiential market leading educational events for the EMEA region. We collaborate with the Global team, IT, HCC, Legal, the regional teams and the local countries to drive innovation and process excellence in this area.
We are recruiting for a Professional Relations & Operations Associate (m/f) for our Johnson & Johnson Medical Devices business based in Hamburg, Germany
This role is to be the primary business contact for the OneMD Health Care Compliance (HCC) program ensuring activities operate within the compliance system by providing guidance, solutions and approvals on the Fair Market Value and Transfer of Value to Health Care Professionals (HCPs) and to manage, where required, the contracting process for Health Care Professionals (HCPs) / Government Officials (GOs) engaged in OneMD EMEA activities.
Contract Management / Payments
Third Party Intermediary Due Diligence
Proactively identify business risks and opportunities to continually improve efficiency and effectiveness
Ensure events adhere to Health Care Compliance guidelines and that all contracts are fully executed in time for services
Enhance the Professional Relations status by accepting ownership for being customer centric and solutions orientated
Be transparent with all aspects of non-compliance
Challenge the status quo
SKILLS AND COMPTENCIES:
Solutions driven and outcomes focused
Excellent customer service and communication skills – with the ability to influence and develop tailored solutions
Solid organisational skills, including attention to detail and multitasking skills
Ability to work on own initiative and as part of a team
EDUCATION AND EXPERIENCE:
Educated to Higher Education or equivalent calibre
Evidence of cross-sector and/or cross functional experience
Customer service experience
2-3 year’s Health Care Industry Experience – preferred
Languages – preferred
Based in Germany, willing to travel within EMEA when necessary
The well-being and development of our employees are central aspects of our company creed. Individuals who would like to fully realize their potential as part of our international, innovation-driven corporate family and who aspire to have challenging work, will find that our company provides just the right conditions. We consider intensive initial training, further education that is tailored to our employees' work and excellent opportunities for development - both nationally and internationally - to be just as essential as a good work-life balance, attractive compensation and above-average employee benefits. One aspect that distinguishes our company is the large number of measures we have to support our trainees and promote career development in ways that are also compatible with family life.
Johnson&Johnson Med GmbH (7930)
Health Care Compliance