Tableau Software Senior Desktop Support Technician (m/f) in Munich, Germany

Senior Desktop Support Technician (m/f)

Department: Operations

Location(s): Munich, Germany

Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. But don’t take our word for it—read what analysts like BARC and Gartner have to say about us. (Spoiler: You’ll find terms like “Leader” and “#1.”)

Tens of thousands of companies and organizations have chosen Tableau. From the executive suites of Fortune 500 companies to the jungles of Central America, from immunology research labs to high school robotics club meetings, our software can be found anywhere people have data and questions. Additionally, journalists, bloggers, and major media web sites have embraced our free product, Tableau Public, for its ability to help them share data online in the form of interactive visualizations. Check out all of our products at: www.tableau.com/product-tour at http://www.tableausoftware.com/product-tour .

Tableau’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.

To learn more about Tableau’s mission, please visit: http://mission.tableau.com at http://mission.tableausoftware.com.

Description

What you'll be doing…

The Senior Desktop Support Technician (m/f) will provide outstanding IT customer service while being the day to day contact point between employees, management, customers, partners, and vendors. This position will provide support to staff on all company hardware and software applications. This includes troubleshooting problems and determining remediation or escalation path. The Senior Desktop Support Technician (m/f) will be based in Munich but occasional travel to support other regional offices required.

Some of the things you'll be doing includes:

  • Provide second level support for core user community diagnosing and troubleshooting information technology related issues including desktop and laptop hardware

  • Answer staff questions in person and via phone on all company supported applications

  • Receive customer tickets, analyse and take corrective action.

  • Identify opportunities to improve the IT services to the Regional IT Manager.

  • Assist with the new office build out's and desk/office moves

  • Assist with the creation, deletion and changes with Active Directory, Office 365 and WebEx

  • Assist with the creation of new devices, removing devices, creating new extensions and voicemail administration with Call Manager and Unity Servers

  • Assist with the provisioning and management of devices using AirWatch

  • Assist with the provisioning of new equipment and management of existing equipment using SCCM and JAMF

  • Assist with providing event support at Tableau conferences

  • Assist with providing AV support for internal meetings

  • Serve as liaison between staff and the technology department to resolve issues

  • Perform hardware and software installations.

  • Provide computer orientation to new company staff.

  • Provide advice to colleagues in the team

  • Provide support to Infrastructure team for Data Centre work

  • Assist with IT related projects Who you are:

  • Experienced: You will have at least 5 years desktop support experience working in an enterprise environment

  • Service Minded: You deliver customer support like you expect to receive it; with excellence.

  • Flexible:Availability to cover out of hours support and regular travel to other European offices (At least once a month) Key Skills:

  • Active Directory administration

  • A/V Support (Assist with the setting up of equipment for meetings)

  • Basic networking troubleshooting skills (DHCP and DNS)

  • Casper Suite (Imaging of Mac equipment)

  • Cisco Products (Call Manager, Jabber, Video Conferencing and WebEx)

  • ITIL Foundation certification

  • Office 365 (Administration of distribution lists and mailboxes)

  • MAC OS (Yosemite, El Capitan and Sierra)

  • Microsoft Office 2013-2016 (Excel, Outlook, PowerPoint and Word)

  • Microsoft Windows (7 and 10)

  • Mobile devices (Apple, Android and Windows)

  • PC Hardware Maintenance (Dell, HP, Lenovo and Microsoft)

  • Printer Hardware Maintenance (Dell, HP and Konica Minolta)

  • Vendor Management Skills

  • VPN technologies (End point configuration and troubleshooting)

  • Able to prioritise and manage conflicting demands

  • Good written and verbal communication skills in English and German

  • SCCM (Imaging of PC equipment)

  • Strong problem solving skills with a driven and pro-active attitude

  • Team player who can work under guidelines to complete tasks in a timely manner Desirable skills:

  • Air Watch (Administration of devices)

  • Basic scripting skills

  • Basic virtualisation skills (Hyper-V and VMWare VSphere)

  • Basic Windows Server skills (2008 R2, 2012, 2012 R2 and 2016)

  • Basic Cisco network skills (Management of Meraki equipment)

  • CrashPlan (Client backup software)

  • Drive encryption (Bit Locker and File Vault)

  • Event Support (Provide support at Tableau Events)

  • Linux (Cent OS and Ubuntu)

  • Project Management skills

  • Service Now (Incident, Problem and Request management) *LI-JL1