Omnicell, Inc. Go Live Manager in Munich, Germany
Go Live Manager
Be the Solution. Imagine the Impact.
Omnicell, Inc. (NASDAQ: OMCL) and its company, MTS Medication Technologies ®, are leading international providers of automation and business information solutions and medication adherence packaging systems designed to improve medication dispensing and administration. Since 1992, more than 2,800 hospital customers worldwide have utilized Omnicell's medication automation, supply chain, and analytics solutions and MTS Medication Technologies ®, serves approximately 6,000 pharmacies worldwide with automated packaging machines and related consumables for prescription medications and nutritional supplements. Our dedicated employees and unique culture focused on customer intimacy have garnered us respect and recognition in our industry. Every day, around the world, our people play a vital role in improving healthcare for everyone. Let Omnicell Technologies ®, be your solution to a great career and imagine the impact.
Go Live Manager
Perform go-live of customer site including product optimization, training and technical assistance
Provides initial on-site and remote support to new RDS customers
Work with sales, customer and partner to ensure training activities are scheduled
Create customer and internal training plans as required
Provide specific implementation expertise and mentorship to colleagues and partners
Monitor and manage technical issues and ensure they are resolved
Provide mentorship and support to Business Partner’s field staff, sales and customers as required
Provide management support to the regional sales team
Maintain strong product knowledge
Robotic Dispensing Systems Go-live Manager must possess skills in the areas of:
Familiar with industrial and domestic wiring practice
Ability to follow electrical & electronic schematics & fault find down to component level
Familiar with main components
Ability to follow schematics & problem solve
Ability to follow and understand mechanical drawings
Familiar with basic hand tools
Computer & IT Skills
Comprehensive understanding of all core Microsoft Products
Understanding of databases e.g. SQL
Ability to discuss IT and integration related topics
Required Knowledge and Skills:
Strong background in customer training (5+ years)
5+ years of experience working in the areas of technical support and training within healthcare industry
Strong hardware and software trouble shooting skills
Must communicate effectively and provide weekly reporting to regional management
Effective manager of own time and schedule.
Ability to work in a changing and demanding environment.
Ability to develop strong relationships with colleagues and negotiate consensus effectively.
Committed to continuous learning and ability to develop an in-depth understanding of the product.
Customer satisfaction advocate
Fluent in German and English
Additional Desired Knowledge and Skills:
Willingness to travel within region and International as business requires
Previous experience within pharmacy automation
Has a strong understanding of automation and pharmacy workflow
Additional language skills highly desirable.
60% international travel
Lifting of items weighing 20kg or more
Working on construction sites and over weekends as required
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.