Global Brands Group Junior IT Support Analyst in Monheim, Germany

The Junior IT Support Analyst will be responsible for providing telephone, email, face to face, and remote support for GBG European organizations applications and infrastructure, primarily focusing on the Germany region.

Responsibilities include:

  • Handling day to day IT tasks such as software installation, fault diagnosis and correction, arranging repairs and servicing for all IT hardware, build, configuration and deployment of machines (desktops, laptops) to new and existing users, and providing support and advice to all staff.

  • Ensure all support SLA’s are strictly adhered to, and all incidents recorded via Service Desk platform.

  • Internal IT support ensuring the smooth running of all IT systems, including Microsoft Windows 7, Microsoft Office 2010/2013, Microsoft OCS/Lync, anti-virus software, backup software, print services, servers, NAS, virtual machines, VOIP handsets and systems management appliances.

  • Support office internal network – including network patching and wireless access points.

  • Support conference room AV equipment – projectors, large LCD screens, etc. including IT setup for ad-hoc internal conference meetings.

  • Asset management: Maintain and track inventory of equipment (laptops, PCs, telephones, mobile phones, printers, access points, accessories etc.). Configure & troubleshoot corporate email applications with any type of mobile devices (iPhone, and Android).

  • Configure & troubleshoot all corporate applications (SAP, Microsoft Dynamics AX, PLM, etc.) providing level 1 support.

  • 2 year’s minimum full-time experience providing tech support.

  • In depth knowledge and usage of Windows operating systems.

  • PC imaging and configuration.

  • TCP/IP, Routers, WAPs, Wireless, and other networking devices.

  • Some experience working with Active Directory, Windows Print Servers.

  • Knowledge of Microsoft Windows 7, 8.1, 10, Server 2008 / 2012.

  • Spyware / adware removal tools as well as antivirus programs.

  • Experience working with server hardware technologies such as HP, Dell, IBM.

  • Knowledge of Apple Mac technologies and software.

  • Knowledge of Microsoft Office 2010 & 2013 including Outlook setup and troubleshooting. Office365 is desirable.

  • Must be comfortable with all facets of PC and laptop hardware setup and maintenance; including installation and configuration of hard drives, NIC's, printers, and other PC accessories.

  • Experience working with a ticketing system/service desk. Familiar with ITIL best practices.

  • Essential - excellent communication skills, both written & oral, with a good ‘desk side manner’

  • Essential - willingness to learn; great can do attitude; charming mannerism; great initiative; self-starter who can identify needs and generate solutions with minimal supervision; high attention to detail; personable.

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Division: (OPERATIONS - GBG)