demandware Solution Support Engineer Intern in Jena, Germany
Salesforce Commerce Cloud (formerly Demandware) is a leading provider of Software-as-a-Service (SaaS) ecommerce solutions that enable companies to easily design, implement and manage their own customized ecommerce sites, including websites, mobile applications and other digital storefronts. Customers use our highly scalable and integrated Commerce Cloud to more easily launch and manage multiple ecommerce sites, initiate marketing campaigns more quickly, and improve ecommerce traffic. Demandware drives the success of high-growth brands Leading brands such as Playmobil, Columbia Sportswear, Crocs, L’Oreal, Callaway, Anne Klein, Panasonic and Barney’s - to name a few. Today, we power digital commerce for more than 200 retailers across more than 1000 sites around the world.
Function as a technical resource to assist level teams troubleshooting and resolving high impact issues on the Demandware platform
Work with the Development teams to correct reoccurring issues within the code. As well as provide insight on ways to improve code, and do hands-on fixes
Perform regular performance reviews of client solutions to develop recommendations for improving performance and scalability and work closely with clients to drive adoption
Work in dedicated cross functional teams to investigate and diagnose low-level issues in the product or platform
Participate in scalability initiatives involving performance testing of large scale solutions against the platform to determine opportunities for product improvement
Work closely with Product and Platform Engineering teams to identify opportunities for inefficient use of the platform and provide guidance from a Client Support perspective to hardening initiatives
Assist in the development of training material supporting current best practices for efficient and scalable solutions on the Demandware platform
Ability to prioritize, multi-task and perform effectively under pressure.
Knowledge with cloud computing technologies; SOA, application servers, middleware, enterprise application integrations, databases, security, performance & scalability – ideally in eCommerce or similar applications (ERP, CRM) in a SaaS environment.
Understanding of performance testing methodologies.
Ability to work self-sufficiently
Enrolled in a University
Req Number: 2016-2801