American Express Credit Collecting Specialist Germany & Austria (m/f), Frankfurt am Main (temporary for 1 year) in Hessen, Germany

To support our team in Frankfurt am Main we are currently looking for a Credit Collecting Specialist Germany & Austria (m/f).

As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we’re committed to becoming the world’s most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. At American Express we recognise that our most valuable asset is our people. After all, it’s our people who deliver an excellent service to our customers all around the world, and it’s our people who therefore drive our ambition to become the world’s most respected service brand.

The position is primarily responsible for superior enhanced risk services to our cardholders and for the daily execution of collecting overdue payments. You will be exptected to execute these with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses. You will be wearing a headset and expected to work in a rotating shift environment and be in telephonic contact with our customers during your whole working day.

Tasks will include:

  • Negotiation for the collection of overdue payments

  • Understanding customers' financial arrangements and requirements

  • Card member account analysis, deciding on spend approvals

  • Managing the collecting of outstanding balances

  • Creatively pursue customers deliberately avoiding repayment

  • Secure repayment of overdue funds and avoid potential losses/write-offs

  • Resolving and preventing future recurrence by educating customer on particular/card features.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications:

  • Highly asserrtive

  • Able to use negotiation and relationship management skills to provide win-win outcomes

  • Ability to use judgmental decision making to drive customer loyalty and growth for the business

  • High degree of customer communication/sensitivity

  • Understanding financial workings, some knowledge is desirable

  • Understanding German and Austrian banking procedures and direct debit markets

  • Experience in working with German and Austrian clients, preferably in a customer service or credit environment

  • Highly competitive and motivated

  • Ability to deal with difficult situations professionally

  • Comfortable managing several proprietary and non-proprietary interfaces and credit system platforms

  • Ability to learn wide variety of technical and business skills

  • Ability to “think on your feet”

  • Excellent interpersonal skills; communication (verbal & written)

  • Good sense for initiative

  • Flexible to work in a shift environment

  • Previous call centre experience

  • Credit/collections experience

At American Express you’ll be rewarded with an excellent package and will enjoy all the competitive benefits, training and career opportunities you’d expect from such a diverse and successful international organisation.

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Job Credit

Title: Credit Collecting Specialist Germany & Austria (m/f), Frankfurt am Main (temporary for 1 year)

Location: Germany-Hessen-Frankfurt am Main

Requisition ID: 16016058