SAP Customer Engagement Executive (m/f) Job in Hallbergmoos, Germany
Requisition ID: 130907
Work Area: Consulting and Professional Services
Location: All SAP locations in Germnay like Walldorf/ St. Leon Rot, Halbergmoss, Ratingen, Hamburg, Freiberg ect. are possible.
Expected Travel: 0 - 60%
Career Status: Professional
Employment Type: Regular Full Time
Recruiter: Fritz Laurenz Schwarz
As you know, SAP’s vision is to help the world run better and improve people’s lives.
As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.
We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’re able to build your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
The Customer Engagement Executive (CEE) is responsible for ensuring that Ariba’s subscription software customers are maximizing value from their applications during the duration of the customer life cycle and facilitate the renewal and extension of their contracts. In this role, you will be responsible for developing and maintaining strong relationships within the existing customer base from senior executive through site champion to ensure the adoption of our Ariba Commerce programs with a focus on Network adoption.
Duties and Responsibilities
Develops strategic plan for achieving software adoption and business results across a large customer portfolio
Monitors implementation process and manages customer relationship post deployment, providing the tools and resources necessary for the customer to succeed
Regularly engages with customers to benchmark performance, establish KPI’s, provide best practices and address issues
Works closely with customer to ensure high levels of satisfaction
Responsible for developing an Customer account plan
Maintains communication with Ariba functional groups which can positively impact customer’s adoption and / or resolve customer’s issues
Responsible for securing software renewals
Conducts customer business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve CCO business processes related to our network value proposition
Develop and execute quarterly plans that improve Spend adoption and SMPP yields across assigned customer portfolios
Basic Minimum Qualifications
Multi-lingual depending upon region – Proficient in English and German
Excellent oral communication skills particularly over the phone
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
1-3 years of Customer Management experience
5 years of overall business experience
Strong track record of multi-tasking/being highly organized
Experience in inside sales, account management, SaaS renewals
Contract negotiation experience on either the buy or sell side
Experience in professional services with a focus on supply chain management
Experience in procurement and Document Automation technologies
Analytical, and commercial savvy
Strong negotiating skills
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at Careers.Germany@sap.com . Requests for reasonable accommodation will be considered on a case-by-case basis.