MasterCard Market Delivery Manager in Frankfurt, Germany

Who is MasterCard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Market Delivery Manager

Ensure the end-to-end delivery of business initiatives for the markets. Take ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure business requirements are fulfilled and product readiness is guaranteed. Act as key point of contact with customer and sales team. This requires a tight collaboration with different functional entities within Customer Delivery and throughout MasterCard.\n\nProvide delivery solution consultancy and support pre-sales and business development for country and account managers to ensure that opportunities are assessed and feasible solutions provided.\n\nProvide enhanced Project or Program management for strategic and complex initiatives. Maintain a workplan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.\n\nProvide regular updates to customers and MasterCard senior management. Support the post execution review process including project closing meeting with sales team and customer. \n\nPartner with all regional/country contacts and other internal MasterCard contacts/functions as applicable to achieve business objectives and increase the customer's overall satisfaction with MasterCard.\n\nAct as escalation contact for all service level, operational issues. Ensure problems of varying complexity are resolved to the customer's satisfaction and take accountability for the customer's overall delivery satisfaction with MasterCard. \n\nAnalyze and optimize customer operational performance. \n\nParticipate in initiatives to improve MasterCard services and delivery processes.\n\nAll about you : \n\nFluency in German and English is required , any other languages is a plus. \nAbility to grasp technology issues and translate them into solutions to problems and/or to address business opportunities. \nProject management skills required; Familiar with project management methodologies such as Prince 2.\nExtensive knowledge of financial industry/banking operations and business practices with a strong focus on credit and debit cards (issuing and acquiring). The preferred competence areas are: processing, settlement and fraud & risk management tools.\nExperience of Mobile payments, e/m commerce, etc. is a definite asset.\nMust demonstrate effective leadership, communication and negotiation skills. \nStrong analytical/problem solving and planning skills. \nPersonal organization and priority management.\nNeeds to be able to work independently but also in team. \nWillingness and capability to travel for certain periods of time. \nUniversity/college education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.\nRoutined usage of the MS office tools, including MS Project. Knowledge in Data Analytics would be appreciated.\n\nThis position is based in MasterCard's office in Frankfurt. Travel to Switzerland (Zurich) as part of the Germany/Switzerland division is anticipated.\n\n*LI-KR1

Equal Opportunity Employer
Requisition ID: R-43250