GE Lead Field Service and Technical Advising Specialist-Germany in Frankfurt, Germany

Job Number

2775468

Business

GE Transportation

Business Segment

GET Transportation

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

AtGE Transportation, we move the world. We are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling industries. Our solutions help customers deliver goods and services with greater speed and greater savings using our advanced manufacturing techniques, industry expertise and connected machines. Established more than a century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives. That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago, Illinois. There are over 65 service sites worldwide.

GE est le groupe industriel numérique mondial, qui transforme l’industrie grâce à des machines contrôlées par logiciel et des solutions connectées, adaptées et prédictives. GE s’organise autour d’un échange mondial de connaissance, le « GE Store » (offre de produits GE), au sein duquel chaque activité partage et a accès aux mêmes technologies, marchés, structures et intelligences. Chaque invention nourrit les innovations et les applications dans tous nos secteurs industriels. Fort de ses collaborateurs, ses services, sa technologie et sa taille, GE produit de meilleurs résultats pour ses clients en parlant le langage de l’industrie. www.ge.com

Posted Position Title

Lead Field Service and Technical Advising Specialist-Germany

Career Level

Experienced

Function

Services

Function Segment

Field Services and Maintenance

Location(s) Where Opening Is Available Germany

City

Frankfurt

Postal Code

60313

Relocation Assistance

No

Role Summary/Purpose

Provide technical support to the customer with regards to predictive analytics and solution implementation. Over and above the day to day responsibilities, the Technical Lead shall support Railroad with equipment diagnosis, as well as provide direction on maintenance and troubleshooting tasks and advisory execution.

Essential Responsibilities

  • Lead weekly advisory calls with customer and GE remote monitoring and diagnostic engineers.

  • Provide technical direction in an advisory capacity to railroad hourly and management employees.

  • Provide clear direction on predictive advisory notifications for maintenance and troubleshooting tasks including all appropriate documentation.

  • Interpret and ensure adherence to work scopes and maintenance instructions.

  • Provide feedback to GE teams for continuous updates to predictive analytics for advisory notifications, work scopes, engineering practices, component quality and functionality, design changes and depot processes.

  • Administer software warranty through troubleshooting, inspection and validation.

  • Manage hardware warranty claim management of material inventory stock and replenishment.

  • Encourage and maintain safe work environment.

  • Responsible for compliance with local regulations and specific local customer safety and HSE/EHS policies.

  • Responsible to provide technical support for multiple locomotive maintenance depots and service locations in Germany and Poland.

Qualifications/Requirements

  • Bachelor's Degree in Engineering or equivalent

  • Strong Mechanical, Electrical and/or Industrial Engineering work experience

  • Strong Transportation/Rail or Locomotive depot experience

  • Experience working on rail, passenger and/or freight Diesel and Electric locomotives

  • Prior work experience in railroad locomotive depot and/or maintenance environment

  • Strong oral and written communication skills

  • Must be fluent German (writing, reading, speaking)

  • Ability to communicate both verbal and written in English and Polish languages

  • Willingness to travel to up to 50% of your time both inside/outside to support customer hardware and software installation, corrective repair action and program/project status updates

  • Must have authorization to work in Germany

Desired Characteristics

  • Technical experience in a maintenance or production industrial environment

  • Strong interpersonal and leadership skills

  • Effective team contributor and member