GE Customer Program Manager – Deutsche Bahn (m/f) in Frankfurt, Germany

Job Number



GE Transportation

Business Segment

GET Transportation

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

AtGE Transportation, we move the world. We are a global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling industries. Our solutions help customers deliver goods and services with greater speed and greater savings using our advanced manufacturing techniques, industry expertise and connected machines. Established more than a century ago, GE Transportation is a division of GE that began as a pioneer in passenger and freight locomotives. That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago, Illinois. There are over 65 service sites worldwide.

Posted Position Title

Customer Program Manager – Deutsche Bahn (m/f)

Career Level



Business Management

Function Segment

Business Management

Location(s) Where Opening Is Available Germany



Postal Code


Relocation Assistance


Role Summary/Purpose

You will be responsible for working directly with the customer on implementation and management of Asset Analytics solutions targeted at our global customer base market within GE Transportation Digital, Customer Performance Analytics team.

Essential Responsibilities

You will be responsible for client relationship building, account setup, and up-front implementation of contracted technical and service delivery solutions, to achieve specified performance and financial objectives. The Program Manager is the key GE management delivery representative responsible for making sure that the solution being designed and implemented meets the agreed upon business and contract objectives. You will engage customers at mid-level and technical levels and internally with software engineering and development leads to outline the project deliverables, cost/revenue forecast and execution strategy. You will be accountable for driving successful delivery of product launch.

Additionally, you will:

  • Provide vision and strategy, oversight, and holistic systems integration program management for the complete customer-level account

  • Oversee client relationship building, account/ financial setup, and up-front implementation of contracted technical and service delivery solutions to achieve specified performance and financial objectives

  • Manage the completion and subsequent execution of the holistic Digital program plan and is accountable for program cost, schedule, and delivery quality

  • Work with multiple GE delivery Teams, outside partners, offshore teams, and subcontractors to establish and manage an effective Program team

  • Own regular and timely communication with all GE and client stakeholders on the status of all Digital programsIn addition, you will:

  • Establish & Manage success plan; Clarify project timing, deliverables; Create detailed program plan and drive execution to ensure on-time & on-budget performance; Identify risks, implement abatement plans; Follow GET NTI/Tollgate/NPI/FW etc. processes.

  • Effectively prioritize efforts; Focus team on most critical tasks; Identify, remove obstacles and barriers; Keep leadership informed and elevate solutions to challenges in a timely fashion

  • Responsible for defining and managing requirements and roadmap schedule deliver for a portfolio of products, and be the product contract execution expert


  • Bachelor's Degree in Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math) or Business.

  • Significant project, program and/or product management experience

  • Significant transportation/rail industry experience

  • Willingness to travel to up to 20% of your time both inside/outside to support customer discovery, requirements sessions and program/project status updates

  • Must be fluent speaking in German

  • Ability to communicate both verbal and written in English is desirable

Desired Characteristics

Technical Expertise:

  • Program and/or Project Management credentials (e.g. Project Management Professional PMP certification)

  • Understanding of the agile software development and deployment process

  • Experience delivering multiple phased complex system solutions Business Acumen:

  • Strong business analysis, problem solving, project management and strategy development skills

  • Large-scale project/ program management of multi-discipline teams, including strong management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management and earned value, resource management, QA, negotiations, contract negotiation and management

  • Business development and proposal presentation experience – shaping value propositions with clients, crafting solutions, and driving proposals including Statement of Work.Leadership:

  • Ability to work with cross-functional teams to help build effective processes

  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

  • Able to re-appropriate existing solutions to new requirements and situations