Stryker Field service Technician Medical (m/f) Hannover Area in Duisburg, Germany

Requisition ID 16844BR

Job Title Field service Technician Medical (m/f) Hannover Area

Group MedSurg and Neurotech

Division Medical

Business Function Field Service and Support

Country GERMANY

City Duisburg

Employment Category Full Time

Percent Travel Required Up to 100%

Shift Other

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Job Description / Information

Key Activities & Accountabilities Specify key responsibilities and/or activities of the position.

  • Ownership and oversite of service contracts in local country

  • Maintain service oriented, customer relationship management in local country

  • Ensure all Medical’s product are maintained in optimum condition

  • Give technical support and training to Product Managers and sales staff

  • Give technical support and training to Customers and External Technicians

  • Ensure excellent follow-up on all customer initiated issues

  • Repair service levels

  • Responding to service issues

  • Profitability of the contract service business

  • Personal training and development

  • Equipement ”up-time” metrics

Minimum Qualifications

Education Indicate the type and level of education (including languages).

  • Studies in Medical Devices or apprenticeship in the Electronic or Mechatronic Business or similar qualification.

  • Several years gained experience as a field technician

  • Training and experience with Mecanique, electronics beds or equivalent

  • Fluency in both spoken and written (technical and medical) in local language

  • Fluency in both spoken and written (technical and medical) English

  • Adequate IT-knowledge (Microsoft Office, Oracle,)

  • Service minded

  • Problem solver

  • Flexibility

  • Technical and solution focused

  • Mobility

  • Communicative

  • People minded

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability