IKEA Customer Distribution Order Service (CDOS) co-worker in Dortmund, Germany

IKEA is providing homedeliveries to our customers. Since this is an additional service to our customers, efficiency and a high quality level is key for the success.

Your* maintasks:*

  • to ensure high availability of our customer delivery range
  • secure and support range change processes (news & outgoing)
  • monitor customer orders, handle deviation, exceptions and activities
  • contributeto a fast changing multi-channel environment
  • take an activerole as a team player in assigned competence networks
  • support andparticipate in local and international projects We are searching for candidates who are interested in one or both of following focus areas of CDOS:


  • Ensure that range set-up in all systems of the valid customer order distribution articles is secured according to time
  • Schedule of the range renewal process. Ensure that all new articles are available on time for the CD (Customer Distribution) Units and discontinued items are removed from the CD Units
  • Maintain and set of all needed parameters in all related systems

ASSIGNMENTS Focus Replenishment:

  • Maintain sales forecast for replenishment, monitoring of replenishment orders
  • Focus on sales activities and constraints period/peak periods preparation
  • Review inventory stock levels at our CD Units
  • Maintain and set of all needed replenishment parameters in all related systems
  • Monitor order replenishment status; ensure agreed order fulfilment timeline is met btw. DC (Distribution Centre) / Supplier and our CD Units and if needed coordinate alternative supply
  • Approval of Large/ Exceptional order handling
  • Support of new stores and rebuilds (showroom orders)
We offer you:
  • the needed support to have a good start into your new role
  • involvement into the development of IKEA’s future multi-channel environment
  • great chances and support for your personal development in a long-term perspective
You are our candidate if you:
  • areable to analyse and structure processes and to implement better ways of working
  • have a business education or equivalent experiences
  • have theability to work with a computer froma user perspective
  • have communication skills, areable to create contacts and lead discussions
  • areable to solve problems and initiate actions
  • area team player
  • be open to develop and grow with your experiences within IKEA
  • aregood in German and English, both in writing and speaking
  • aremobile and show the willingness to develop yourself and the business
You are interested?
For any questions you turn pleaseto Sören Kalsing (soeren.kalsing@ikea.com)

We look forward to your application 30th of December, 2016.

Additional Information : The salary is based on “Tarifvertrag Groß-und Außenhandel Nordrhein-Westfalen, Gehaltsgruppe IV” (if you have questions related to salary, please don’t hesitate to contact us as well).

Handicapped persons with equal qualification will be preferred.

Job Title: Customer Distribution Order Service (CDOS) co-worker

Location: Dortmund (Mengede)

Country: Germany

Work Area: Logistics

Full Time - Part Time: Full Time

Job Type: Regular

Job ID: 266974BR

Removal Date: 12/31/2016