SRA International, Inc., A CSRA Company Help Desk Technical Support II - Stuttgart, Germany in BW, Germany
CSRA currently has a Senior Help Desk Specialist available in Stuttgart, Germany.
The Senior Help Desk Specialist will participate as a member of an integration team to install new U.S. military C4 systems hardware and software on existing classified and unclassified networks.
Responsibilities for the Senior Help Desk Specialist include:
Installing new user workstations, network printers and multi-function devices, interacting with all customers including VIPs, follow-up and troubleshooting of devices, imaging workstations and printers, updating SCCM and active directory, tracking progress on SharePoint portal, fielding telephone inquiries from technicians, updating print server, making DHCP reservations, and other duties as assigned.
Some manual labor is also required including lifting, carrying and installing devices.
Candidate must be able to obtain TESA approval prior to hire.
Strong customer service orientation
Ability to work in a fast-paced environment
Experience working in a team-oriented, collaborative environment
Analytical and problem-solving abilities, with keen attention to detail
Required Security Clearance:
- Candidates must have an active DoD Secret Clearance with the ability to obtain a TS/SCI.
CompTIA Security+ (or other certification IAW DoD 8570.1 Technical Level II)
Associate’s or Bachelor’s Degree preferred but not required. 11 years' experience is required in lieu of degree.
CSRA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Requisition ID 2016-11973
Job Locations DE - BW
Posted Date 11/18/2016
Category Customer Support
Clearance Level Must Currently Possess Yes- Active Secret required to start
Telecommuting Options Telecommuting Not Allowed
Clearance Level Must Be Able to Obtain TS/SCI