ShoreTel Service Design Specialist in Berlin, Germany

The Service Design Specialist (Sales Engineer) is responsible for pre-sales client interactions and support of our channel partners in the assigned territory. We are looking for someone who has a positive attitude, highly motivated to learn and grow with the organization. If you are an overachiever and want to contribute to a team that will truly appreciate your dedication and hard work, then consider a career at ShoreTel. You can make a positive impact in this highly rewarding and enjoyable role.

Please send all CV's in English


  • Pre-sales support to ShoreTel and partner sales teams including discovery, demonstrations, designs, proposals, RFP responses and proposal presentations
  • ShoreTel and Partner enablement, including training, transfer of information events, partner event support and creating ShoreTel evangelists at our Partners
  • Service Design Specialists needs to form a strong relationship with the appropriate ShoreTel sales team in the assigned territory to achieve assigned revenue, billings, and customer satisfaction goals
  • Architecture of customer design, provide required documentation to installation team
  • Ability from time to time to be a hands on resource
  • Role requires knowledge and experience of best practice service designs for UCAAS and Cloud telephony deployments, and have the capacity to translate services into workable procedures and practices
  • Providing good follow up documentation on service design and delivery best practices
  • Ideal candidate will have experience at leading & facilitating meetings; documenting processes and procedures aimed at providing top-notch service design, configuration and delivery


  • 3-5 years of relevant experience as a Service Design Specialist, Solutions Architect or Sales Engineer preferably in support of channel(s)
  • Experience selling emerging technology and evangelizing emerging markets is highly desired
  • Multilinual (German and English a must) a plus if you speak Spanish
  • An understanding of the local Unified Communications market and its competitive landscape
  • Experience with UC and Call Center required
  • Understanding some if not all of the following technologies / applications: Telecommunication, VoIP, Video, Contact Center, Conferencing, Windows Server, Linux, Windows/MAC desktop, SIP, SIP Trunking, Codec’s, WAN IP / Voice circuits, Networking, Network Test Tools, Firewalls, CRM, VMware, Hyper-V, Visio, Overhead Paging, ATA’s and fax servers
  • Ability to troubleshoot, real world hands on experience
  • Familiarity with the assigned territory is highly desirable

* Education:*

  • University degree preferred or equivalent experience

* Travel:*

  • Position will require 50% to 75% travel
  • Flexible on location of work but majority of travel will be in DACH region

ShoreTel (NASDAQ: SHOR) provides businesses worldwide with communications solutions that make interactions simple. From business phone systems, unified communications and contact center solutions to a fully hosted voice and SMS development platform, ShoreTel delivers unmatched flexibility and ease for companies looking to increase productivity and drive innovation. ShoreTel offers solutions in the cloud, onsite or a hybrid of both, giving customers the freedom to choose the best fit for their business needs now and in the future. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide. For more information, visit

Location: Berlin, Germany, Germany

Date posted: December 02, 2016

Department: Sales

Type: Full-Time