Amazon.com Robotic System Support Engineer in Berlin, Germany

We are seeking exceptional candidates, for our offices in Berlin and Boston, who possess a blend of technical and customer-facing skills to successfully support the Amazon Mobile-Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Mobile-Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, strong ownership, passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of Amazon's Mobile-Robotic Fulfillment System operations.

Job Responsibilities

  • Collaborate with Software Engineering teams to problem-solve critical software production issues

  • Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges

  • Develop training documentation and mentor other team members

  • Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability

  • Has the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership

  • Is able to document specific techniques for incident/problem resolution that will enable proactive system management

  • Own and drive Root Case Analysis (RCA) on complex software issues

  • Bachelor’s degree in Computer Science / Engineering and/or relevant experience

  • 4+ years of work experience in a comparable position

  • Strong knowledge and working experience with Relational Database Management Systems (MySQL, Oracle)

  • Excellent working knowledge of Linux (RHEL, Ubuntu)

  • Strong Unix/Python Shell Scripting skills

  • Demonstrable software development experience utilizing a high-level programming language (Java, C++)

  • Proven experience as lead technician supporting major or critical applications

  • Strong problem-solving and analytical skills are a must

  • Have experience in working in an ITIL type environment

  • Excellent interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams

  • Ability to manage multiple high-priority tasks simultaneousl

  • Experience in a fulfillment or logistics environment is a plus

  • An understanding of AWS or other cloud technologies are advantageous

AMZR Req ID: 449928