Amazon.com Robotic System Support Engineer (m/f) in Berlin, Germany
We are seeking exceptional candidates, for our offices in Berlin and Boston, who possess a blend of technical and customer-facing skills to successfully support the Amazon Mobile-Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Mobile-Robotic Fulfillment System.
A successful candidate will have a consulting aptitude, strong ownership, passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within an elite group at the leading edge of Amazon's Mobile-Robotic Fulfillment System operations.
Collaborate with Software Engineering teams to problem-solve critical software production issues
Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
Develop training documentation and mentor other team members
Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
Working to a DevOps methodology.
Has the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
Is able to document specific techniques for incident/problem resolution that will enable proactive system management
Own and drive Root Case Analysis (RCA) on complex software issues
Bachelor’s degree in Computer Science / Engineering and/or relevant experience
4+ years of work experience in a comparable position
Strong knowledge and working experience with Relational Database Management Systems (MySQL, Oracle)
Excellent working knowledge of Linux (RHEL, Ubuntu)
Strong Unix/Python Shell Scripting skills
Proven experience as lead technician supporting major or critical applications
Strong problem-solving and analytical skills are a must
Have experience in working in an ITIL type environment
Excellent interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams
Ability to manage multiple high-priority tasks simultaneously
Experience in a fulfillment or logistics environment is a plus
An understanding of AWS or other cloud technologies are advantageous
Demonstrable software development experience utilizing a high-level programming language would be an advantage (Java, C++)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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AMZR Req ID: 449928