Microsoft Corporation Lead Solution Architect / Service Cloud M/F in Berlin, Germany

Dynamics Global Domain

Lead Solution Architect / Service Cloud M/F

The Dynamics Global Domain

The Dynamics Global Domain provides delivery support in the form of architectural assistance, technical and functional delivery, review services and Partner Support for the top critical business solution implementations based on Dynamics CRM. This is a unique opportunity for the right individual who possesses an Enterprise CRM background and business solutions experience. The Lead Solution Architect applies advanced analysis skills and experience in the domain of customer relationship management to define & develop appropriate customer solutions, architecture and estimates for customer implementations. The ideal candidate has a track record of business excellence with the proven ability to map customer business problems to end-to-end technology solutions. This person will have demonstrated the ability to engage in senior level technology and business discussions.

Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broader integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest companies in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace?

Role Overview:

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.

The Lead Solution Architect in Dynamics Global Domain is involved in business discussions, risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:

  • Providing customer guidance during product and services sales cycle

  • Playing a vital part in business strategy by providing internal practice management risk assessment

  • Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction

  • Growing the business through mentoring, talent pipeline development, and community evangelism

  • Driving operational excellence and innovation

The Dynamics Global Domain Lead Architect helps account teams identify, pursue and close strategic business development opportunities in the banking, insurance and capital market account while continually driving existing projects. Architects are key enablers for Microsoft Enterprise Services and Microsoft Partner teams – a key goal is to improve the readiness of local/regional teams and partners who are engaged in critical pre-sales activities for large, complex and strategic projects on the new Dynamics CRM platform and the CRM Online cloud solution. As a member of Dynamics Global Domain he or she routinely acts as subject matter expert, assisting customers, partners and Microsoft teams in the most critical and difficult implementations. Lead Solution Architect are able to deliver effective strategic presentations to audiences of all sizes and possess excellent communication skills. Lead Solution Architect maintain extensive product group relationships to capture field and market demand to be incorporated into future product road map.

Main Profile Requirements:

  • Degree in Computer Science or Business Administration or equivalent work experience

  • Strong knowledge of Cloud Services

  • knowledge of Field Service

  • Knowledge of Field Service / ADX Studio / Portal Solutions

  • Strong Knowledge and proven track record in Microsoft CRM Dynamics

  • A fluent command of English language plus additional European will be an advantage

  • Sound experience in working with Multi National & Offshore / Onsite team

  • Proven communication skills in dealing with technical and business people

  • Work experience should involve pre-sales support, technical and business consulting, solution design, project envisioning, planning, development, deployment, and management

  • Demonstrated excellence at presenting complex development topics to both executive and technical personnel


Travel may vary depending on customers’ assignments and candidate’s location.