The Boeing Company IT Technician (End User Support) in Berlin, Germany
Position Description: The Boeing Company is looking for an IT Technician (End user support) responsible to deliver IT services, to support end users and to contribute to IT Int'l projects within the assigned region or, as needed, occasionally in other regions. The resource would be responsible to: • Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices. • Perform incident resolution or, when needed, escalation to the appropriate group. • Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues. • Execute software installation and deployment to computing systems. • Execute asset change tasks and reflect such changes in appropriate databases. • Provide IT consultation to the end user. • Distribute new user IT starter package and provide initial user IT orientation. • Ensure security and policy compliance while performing technical tasks. • Participate in regional and cross-regional technical meetings. • Contribute updates to technical documentation, procedures and process definitions. • Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes. • Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function. • Contribute to IT International projects as needed and as coordinated by the assigned project manager.
The IT Technician reports to the Regional Operations Manager and receives functional guidance from the Technical Leads. He/She frequently interacts with end users, Service Fulfillment Analysts, Support Coordinators, Technical Leads, IT Int'l Project Managers, ECST focal and external service providers. Significant amount of business travel may be required, as driven by business needs. Special project assignment, backfill requirements or rotations may require short-term assignments to other sites and regions. Significant flexibility is expected to perform off-hours activities, both on site and remotely.
Competencies: • Extensive IT technical support skills with superior knowledge of operating systems and software • Excellent troubleshooting and problem solving skills. • Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required. • Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations. • Dynamic and proactive attitude, flexibility • High level of energy, enthusiasm and passion highly desirable. • Process oriented • Excellent English oral and written communication skills • Strong sensitivity for cultural differences and significant global acumen.
Education/experience: • At least three years hands-on experience in enterprise IT infrastructure support and service delivery. • Computing or engineering degree • Professional technical certifications highly desirable • Previous experience working in a global IT team highly desirable.
Notes The IT Technician is expected to select one or more areas of specialization. These will be used: • To tailor the professional development and skills development plans. • To assign the resolution of particularly complex problems to technicians with the closest areas of specialization. • To create succession plans and career growth paths for other specialized technical roles in the Boeing IT organization
The resource may be assigned Executive Computing Support tasks, as coordinated by the Executive Computing Support focal in the assigned region.
The ideal candidate brings on solid Knowledge of the Microsoft products (Windows, Office, etc), a basic knowledge of networking (VPN, Security, etc.) and is familiar with the help Desk ticketing systems.
This requisition is for an international, locally hired position. Candidates must have current legal authorization to work in Germany. Make sure you list all of the Countries in which you are a citizen. If you have work authorization for a country that you are not a citizen of, please explain this on the top of your resume. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll. Boeing is an equal opportunity employer supporting diversity in the workplace. A 1 year contract will be offered to the successful candidate. All information provided may be verified.
High School Diploma
Job: *End User Support Specialist
Organization: *International IT
Title: IT Technician (End User Support)
Requisition ID: 1600020280