Autodesk Customer Success Manager in Bavaria, Germany


  • Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.

  • Establishes measurable criteria for success and assists in building organizational alignment.

  • Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions.

  • Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.

  • Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.

  • Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.

  • Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.

  • Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO).

  • Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)

What you will need:

  • Minimum 5 years in leading customer-facing organizations

  • Strong empathy for customers AND passion for revenue and growth

  • You want to help and serve our customers: They win, so you win.

  • You re driven: No one needs to push you to excel; it s just who you are.

  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

  • Ability to manage influence through persuasion, negotiation, and consensus building

  • Background of post-sale and sales experience preferred

  • Deep understanding of value drivers in recurring revenue business models

  • Strong financial acumen including analytical and process-oriented mindset

  • Enthusiastic and creative leader with the ability to inspire others

  • Excellent communication and presentation skills

  • Relevant Bachelor s degree

  • German native language or fluent, English mandatory, other languages are welcome

  • Based in Autodesk office in Munich, Germany

Job: *Customer Success Services

Title: Customer Success Manager

Location: Germany-Bavaria-Munich

Requisition ID: 16WD21967