AT&T Stellenangebot für Uniabsolventen: Global Service Manager - great opportunity for recent graduates! in Böblingen, Germany

AT&T Business Solutions & International – Who We Are

In today’s world, business is fast, global and mobile. Our solutions help companies adapt to shifting demands. And we give businesses a competitive advantage by helping them quickly react to change. Nearly 3.5 million businesses from the largest multinational corporations to small businesses turn to AT&T. We work in all major industries, including financial services, manufacturing, education, healthcare, retail, hospitality and government. We serve nearly all of the Fortune 1000. And we have a consistent strategy and a long-term investment plan to grow in economies around the globe. In Germany, we serve business customers located mainly in Germany, Austria, and Switzerland.

This is a great opportunity for graduates or recent graduates.

Job Description:

AT&T’s Network Services drive our customers’ business – work with them as a Service Manager to ensure they achieve the full benefit!

Be the main focal point for all service-related questions, and act as your client’s advocate inside AT&T.

Roles and Responsibilities:

• Lead regular customer meetings, both virtual and face to face, including the management teams

• Act as the main contact during critical customer situations

• Feel responsible and show commitment for the customer’s service experience

• Make sure the services run as expected, and proactively identify related improvement opportunities

• Discuss and agree with the customers what they can and should expect from their services

• Collect and present key performance statistics

• Help your customer to transform their business with the help of AT&T services

• Help identify and fix issues before they cause damage

• Develop good relationships to key people at your client, to help identifying new revenue opportunities

Key Competencies and Skills:

• Excellent interpersonal skills: empathic, respectful, persuasive, and diplomatic

• Stress resistant

• Continuous reliable delivery to agreed timescales

• Analytical and pragmatic approach to resolving problems

• Capability to adapt to cultural diversity

• Excellent presentation skills

Education and Qualifications:

• University degree – IT, Economics, or Business Administration is an advantage

• Affinity to IT, telecommunications and/or networking would be beneficial

• Fluent German, including advanced written German

• Fluent English, including advanced written English

• Good knowledge of office tools (Excel, Word, PowerPoint)

Additional Information:

Office-based in Boeblingen, but requires ability to travel with overnight stay

What We Offer

• International work environment with great cultural diversity

• Plenty opportunities to grow, both professionally and personally

• Highly supportive team

• Never-boring variety of challenges – learn something new every day!

• Integration and education plans including personal mentoring

• Create your own personal track record in a word leading company

• Interesting benefits (company car, flexible working, pension plan, ...)